ESC Webinar: Managing Customer Expectations and Delivering Excellent Service

When:  Apr 4, 2024 from 02:00 PM to 03:30 PM (ET)
Associated with  Gas Industry Events Calendar

The Energy Solutions Center is offering it’s 2nd training webinar in conjunction with Vicki Flesher with InterAct Training Group on April 4th at 2PM Eastern. This program will educate gas representatives to enhance and improve customer service, management and sales skills. Vicki has worked with ESC for several years on various training and education programs.
The April class is titled: Managing Customer Expectations and Delivering Excellent Service and will run from 2PM to 3:30 PM Eastern on Thursday, April 4, 2024. The early bird registration rate is $179 per person through 3/28/24. #ESC

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This is a 1.5 hour interactive on-line training session.

About this Training session: During this webinar, participants will receive instruction on how to manage the customer’s expectations. In the service process, communication needs to be proactive so that the customer has a realistic understanding of what’s possible. The session will also address what customers expect from those that serve them, and what kinds of things create dissatisfaction for customers. As well, there will be a focus on how to set and manage expectations, how to diffuse upset customers by listening, demonstrating empathy, asking questions and solving the customer’s problems, which will all work together to create an excellent customer experience. On this webinar attendees can expect to learn about delivering excellent customer service, improve listening skills, and learn how to diffusing upset customer situations.

About the Speaker: Vicki Flesher owns InterAct Training Group, specializing in business development, customer service, and leadership and management development training. Vicki offers clients unique consulting services unmatched by similar firms through her group training, coaching for individual employees, and training transfer techniques. Her innovative methodologies assist clients in maximizing their return on the training investment. Vicki worked with ESC to develop its Customer Relationship Development training program and our 2022/2023 Leadership Development training.

Individual rate: Regular rate is $197 per person, early bird discount is $179 through 3/28/24.
Corporate Unlimited Access Rate: ESC is offering a corporate rate for unlimited staff registrations for this event. The regular rate is $1,950 and early bird rate is $1,750 good through 3/28/24. Please let me know if you would like to purchase a corporate unlimited staff pass for this event.