ESC - Delivering Tough Messages with Tact to Both Internal and External Customers (Virtual)

When:  Sep 5, 2024 from 02:00 PM to 03:30 PM (ET)
Associated with  Gas Industry Events Calendar

The Energy Solutions Center is offering its 4th training webinar in conjunction with Vicki Flesher with InterAct Training Group on September 5th at 2PM Eastern. This program will educate gas representatives to enhance and improve customer service, management and sales skills. Vicki has worked with ESC for several years on various training and education programs. About this Training session: This session will focus on how to deliver difficult messages to internal and external customers. Often times, others in our own business aren’t as responsive as we need them to be, and this creates a barrier to delivering excellent service to our external customers. To build productive internal relationships, we need to find ways to communicate our needs and expectations, and to do so tactfully and diplomatically. This course will help us to do just that! Participants will also learn how to deliver bad news to external customers in a palatable way. How do we communicate that the customer needs to make a large financial contribution to the project, or that the customer’s expectation for the completion of the project can’t be met? The content in this webinar will explore a couple of simple models that can be used for delivering tough messages, both internally and externally. About the Speaker: Vicki Flesher owns InterAct Training Group, specializing in business development, customer service, and leadership and management development training. Her innovative methodologies assist clients in maximizing their return on the training investment. Vicki worked with ESC to develop its Customer Relationship Development training program and our 2022/2023 Leadership Development training. Individual rate: Regular rate is $197 per person, early bird discount is $179 through 8/30/24. Corporate Unlimited Access Rate: ESC is offering a corporate rate for unlimited staff registrations for this event. The regular rate is $1,950 and early bird rate is $1,750 good through 8/30/24. Please contact for this. #ESC